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Customer Survey
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Indicates required field
1. Overall, how satisfied were you with Bartlett Memorials?
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Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
2. How did you hear about us? Please be as specific as you can.
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Newspaper
Magazine
Internet
Radio
Friend or Family
Other
Please indicate any name of source in the space below if applicable.
2a. Please write below the name of the medium by which you heard about us.
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3. Have you had a purchase experience with Bartlett Memorials prior to this purchase?
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Yes
No
4. If yes, please tell us about your previous purchase experience stating the item(s) you purchased, approximate date, overall satisfaction with the purchase, and additional comments if applicable.
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5. Regarding your most recent purchase, were we able to provide exactly what you were looking for this time?
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Yes
No
6. If no, we apologize for any inconvenience, but please let us know what product or service you were originally looking for.
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7. Please rate your satisfaction with the following aspects of your experience.
a. Speed of Work Completion
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Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
b. Value of the Service
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Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
c. Courtesy from Staff
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Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
d. Availability of Staff (Hours of Operation, Responsiveness by email or phone call)
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Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
e. Knowledge / Expertise of Staff
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Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
f. Helpfulness of Staff
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Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
g. Information Provided on Our Website
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Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
h. User-friendliness of Our Website
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Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
i. For how long have you been using our product / service?
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Less than 1 month
1-6 months
7-11 months
1-3 years
Over 3 years
Never Used
j. How often do you use the product we provided? Please select the option that best described reality.
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Everyday
Once per week
More than once a week
2 to 3 times a month
Once per month
Less than once per month
k. Would you recommend our product / service to people that you know?
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Definitely
Probably
Not Sure
Probably Not
Definitely Not
l. Would you use our product / service in the future?
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Definitely
Probably
Not Sure
Probably Not
Definitely Not
m. What aspect of the product / service were you most satisfied with?
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Quality
Price
Purchase Experience
Granite Worker Service / Installation
Customer Service
Other
Please specify the aspect you were most satisfied with.
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8. What are your thoughts about our product / service? Were there any issues with your purchase?
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9. Please write in the box below any suggestions and / or feedback you have for us to help us improve so that we can better serve you and other customers in the future.
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10. Personal Information
Name
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First
Last
Email
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Phone Number
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Address and Postal Code
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Optional Demographic Information
Gender
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Male
Female
Age
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Younger than 18
19-25
26-35
36-50
Over 50
Prefer not to say
Occupation
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Unemployed
Part-time
Full-time
Self-employed
Prefer not to say
Education Level
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Some High School
Completed High School
Some College
Associate's Degree
Bachelor's Degree
Master's Degree
PhD
Prefer not to say
Household Income Level
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Less than $10,000
$10,001-$25,000
$25,001-$40,000
$70,001-$100,000
> $100,000
Prefer not to say
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